Logistics

Integration experience with OCA -> CRM

We integrate OCA with Fenix through its SOAP services to automate shipment management, from generating the shipping label associated with an order to tracking and updating the delivery status for the end customer. The integration centralizes the shipping process, associating each shipment and its corresponding label with the order while keeping delivery information updated in Fenix.

The OCA integration automates the shipment management process from Fenix using the SOAP services provided by OCA.

The process includes shipment creation, label generation and association with the order, and shipment tracking, allowing delivery statuses to be kept up to date until the order reaches the end customer.

Integration Scope
Shipment creation based on the order.
Generation of the corresponding shipping label.
Association of the label with the order in Fenix.
Management of orders assigned to OCA as the delivery platform.
Shipment status tracking and updates.
End-customer delivery tracking.
Integration through SOAP 1.2 services.
Automated Shipment Management

Pending orders configured with OCA as their delivery platform are automatically processed to register the shipment and request the corresponding shipping label.

The solution allows orders from different sources to be processed through a unified workflow, avoiding changes to existing order creation services and centralizing shipment and label generation.

Shipment Creation

The shipment is created through the OCA SOAP service using the IngresoORMultiplesRetiros method, which allows the required Withdrawal/Acceptance Order information to be registered for processing.

Once the shipment is created, the identifiers provided by OCA are used for subsequent operations, including label retrieval and shipment tracking.

Considerations

The integration includes the required operational parameters, such as the delivery condition, shipping time slot, and corresponding branch.

It also includes the necessary validations and adjustments to address information, which is normalized before the shipment is created.

The overall objective is to provide an automated and traceable logistics workflow between Fenix and OCA, reducing manual tasks and ensuring that shipment-related information remains up to date for each order.

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